We want this to be simple. Here is how cancelling works and when you get money back.
Free trial
The 14-day trial costs nothing and needs no card, so there is nothing to cancel or refund. If you don’t choose a plan, the trial simply ends.
How to cancel
A manager can cancel from Settings → Plan in the app, or email support@lynx.sa from the workspace’s billing email. We confirm by email.
Your plan stays active until the end of the period you have paid for and does not renew after that. You then have 30 days of read-only access to export your data.
Monthly plans
You can cancel at any time. We do not refund part of a month already started.
Yearly plans
If you cancel within 14 days of your first yearly payment, we refund it in full.
After 14 days, or on a renewal, the plan runs to the end of the year and is not refunded. If you have a good reason, such as closing the business, write to us and we will look at it fairly.
Add-ons
- Removing an add-on or reducing counters, branches or users takes effect at your next renewal. Nothing is lost: your data stays and the screens come back if you switch it on again.
- Unused WhatsApp message bundles can be refunded within 14 days of purchase. Bundles that have been partly used are not refundable.
Mistakes and double charges
If we charge you twice, charge the wrong amount or charge after you cancelled, we refund the difference in full as soon as we confirm it.
How refunds are paid
- To the same card or account you paid with. Bank transfer payments are refunded to an IBAN in the business’s name.
- We issue a ZATCA credit note for every refund, so your VAT records stay correct.
- We send the refund within 5 working days of approving it. Your bank may take up to 14 days more to show it.
If a payment fails
We try the payment again and email you. After 7 days unpaid the workspace becomes read-only; nothing is deleted. Paying the invoice reopens it straight away.
Questions
Email support@lynx.sa or call +966 12 000 0000. Please include your workspace address and invoice number.